Institutional Talk

From my understanding an institution is any structure of social order and cooperation governing the behavior of a set of individuals within a given community. When we enter an institutional setting we are obliged to conform to the 'talk' that is used. Conforming can consist of turn-taking. Rapley (2001) suggested that turn-taking in conversation constitutes a basis for the construction of forms of institutional talk.

In the lecture Andy proposed an emergency phone call procedure where we conformed to the talk of the institution, the procedure was a follows:
1. Opening 
2. Request
3. Interrogative Series
4. Response
5. Closing

This sequence can be applied to other institutional settings.
e.g. a bar

Opening: Hello what were you having today
Request: A beer please
Interrogative Series: Yea mate, what one? 
Response: Um er.. Corona?

Closing: $6, there you go, cya.

Have, P. T. (2001) ‘Applied conversation analysis’. In: Alec McHoul and Mark Rapley, eds. How to Analyse Talk in Institutional Settings: A Casebook of Methods. London: Continuum: 3-11